Monday, February 16, 2009

E-Government in Malaysia: Its Implementation So Far and Citizen's Adoption Strategies

The Electronic Government initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
Malaysia government has successfully implement the e-government. One of the most successful application are e-filling.E-filling is a method of filing of all income documents of tax payer in Malaysia, that uses an electronic format rather than a traditional paper format, from office or home through Internet. To use this services, taxpayers need to make a tax registration. Malaysia's Inland Revenue Board (IRB) will send the PIN for online tax registration through mail to the taxpayers.However, there are some problems faced in e-government implementation:
Language barrier - Most of the government websites using Bahasa Malaysia.
Technological barrier - Lack of technical infrastructure.
Online behaviour - Malaysians remain sceptical on being distrust on electronic transaction especially on online banking buying from an Internet store.
Lack of public awareness - Public are not aware of the services offered.
Ways to encourage more citizens to use the e-government applications:
Provide websites with multiple language version.
Increase awareness through TV and radio advertisements, and organising workshops at shopping malls.
Provide consultation services on how to use those services.
Simplify procedures needed to access to the e-government services.